FA QS

Frequently Asked Questions

Shipping

1. How long does shipping take?

Shipping times vary depending on your location and the product. Generally, orders are processed within 1-3 business days, and shipping can take anywhere from 7-20 days for international orders.

2. Do you offer express shipping options?

Yes, we offer express shipping options for select products and locations. You can choose express shipping at checkout for faster delivery.

3. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track your order on our website or through the shipping carrier's website.

4. What countries do you ship to?

We ship worldwide to most countries. If you are unsure whether we ship to your location, please contact our customer support team for assistance.

5. What if my order is delayed or lost?

In the rare event that your order is delayed or lost in transit, please contact our customer support team immediately. We will work with our shipping partners to resolve the issue and ensure you receive your order as soon as possible.

6. Do you offer free shipping?

Yes, we offer free standard shipping on orders over 185$. Please note that free shipping may not be available for all products or locations.

7. Can I change my shipping address after placing an order?

If you need to change your shipping address after placing an order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible if your order has already been shipped.

8. What shipping carriers do you use?

We partner with reputable shipping carriers such as UPS , DHL ,                          DB & ... to ensure reliable and efficient delivery of your orders.

9. Do you ship to PO boxes or APO/FPO addresses?

Yes, we ship to PO boxes and APO/FPO addresses. Please make sure to provide accurate address details when placing your order to avoid any delivery delays.

10. What is your return policy?

We offer a 30-day money-back guarantee on all products. If you are not completely satisfied with your purchase, you can return the item for a full refund within 30 days of receiving it. Please refer to our Returns & Refunds page for more information.